B2B customers require quick and efficient on-site service with clear communication up front and a delivery service that can be relied upon to arrive on time.
The fleXipod proof of delivery software allows you to balance customer service requirements with operational efficiencies and increased workforce productivity. With the ability to support extensive product ranges and variable data capture requirements, the fleXipod system can meet the needs of your B2B operation while improving the delivery experience for the customer.
For B2B delivery operations, the ability to flex your delivery schedule to keep up with changing customer requirements and maximise productivity is essential. fleXipod allows mobile workers to postpone jobs prompting them to return for a redelivery attempt before the end of their shift.The system also allows ad hoc jobs to be sent to mobile workers throughout the day if necessary.
The fleXipod central management console provides complete visibility of mobile worker activity for your office-based staff. The system can immediately alert them to any exceptions that fall outside of your pre-configured delivery parameters. They can then either resolve issues with the customer directly or use the fleXipod messaging functionality to liaise with the mobile worker. This real-time data feedback facilitates a proactive customer service approach, reducing inbound call volumes and improving customer satisfaction.
"We found that the combination of a cloud based console and an android application, plus the excellent support from the fleXipod team, made it very easy and fast to implement."