With customer expectations continually growing and margins coming under increased pressure, product and service delivery operations across all industries are becoming more difficult to operate profitably. Providing office-based teams with access to detailed operational data allows them to provide a seamless customer experience and keep costs to a minimum.
Many office-based delivery support teams are facing a data black hole when it comes to visibility of mobile activities. Using a paper-based system with few real-time updates from the field can lead to time-consuming processes, delayed customer service updates and in-efficient operational management.
Equipping your mobile workers with an advanced proof of delivery app gives your office-based staff detailed information about mobile activities as they happen. The real-time data stream means that they can receive:
The real-time data provided by equipping your mobile workers with a proof of delivery app can also be used to improve the customer service you are able to offer.
For more information, check out our blog post How real-time data can help you improve customer delivery service or get in touch with one of our experienced team today to discuss how fleXipod could help improve your operational efficiency.
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